Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ourwhittsend@gmail.com. Please note that returns will need to be sent to the following address: 9225 stone rd litchfield ohio 44253 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ourwhittsend@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We want our customers to be satisfied with their purchases. However, all returns and refunds are handled on a case-by-case basis and require prior approval.

If you have an issue with a purchase, please contact us to discuss the situation. We will review your request and determine whether the item qualifies for a return, exchange, store credit, or refund.

Returns are not automatically accepted. We reserve the right to approve or deny a return or refund request based on the circumstances, condition of the merchandise, type of product, reason for the return, and time elapsed since purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ourwhittsend@gmail.com.